Terms and Conditions

GENERAL CONDITIONS OF SALES

The seller of goods is the company SIA “Theodor's beesi”, established under the laws of Republic of Latvia, registered with Latvian Commercial register under the Nr.40203299211, having its legal seat at Lauku iela 10, Liepa, Priekulu district, Latvia, LV-4128, that operates online shop from the website www.theodorsbees.eu (hereinafter referred as “the Seller”).

Postal address / Address of showroom:

SIA “Theodor's bees”, Zalves iela 41-7, Riga, LV-1046 Latvia

Customer Care Email[email protected]

Ph. +371 24247352

These Sales Terms and Conditions governs sales of goods by the Seller through the online channel www.theodorsbees.eu only.

Most of goods sold are hand-made candles and candle holders, as well as other items.

Eligible customers are consumers. The Seller do not sell goods through the online channel www.theodorsbees.eu to business entities, incl. individual proprietorships and self-employed persons acting in their business capacity.

PLACING THE ORDER

All information about goods offered for sale is available on the website www.theodorsbees.eu .

Customer, who is willing to buy goods, should navigate through on the website www.theodorsbees.eu up to the particular page, where a full description of a particular item is available, then select a desired size, and fill in other information, if applicable, and press the button “ADD TO THE BASKET” to ad dit to the customer’s virtual shopping basket (“shopping basket”).

After the all desired items are added to the shopping basket, customer should navigate to the shopping basket, by pressing the icon of it in the right top corner of the screen, to check its content, and it is customer’s obligation to review if all information in the shopping basket is correct, and if not, then to take a necessary corrective action:

  • either delete incorrect items in the shopping basket,
  • and/ or add another item in the shopping basket, as described above.

Further customer should proceed to making payment after receiving the bill or through the home page. 

Upon filling on all necessary information as requested and execution a payment option, the customer will receive an email confirming the order.

PRICES AND CHARGES

Separate delivery charge may be reflected as separate item in the shopping basket, if applicable.

Prices of all items for the delivery to addresses within European Union Value-Added Tax (VAT)  area, are inclusive  value added tax.

Prices for all items beyond European Union VAT area, as indicated are exclusive of value added tax.

Price includes delivery as per delivery option as described under “DELIVERY” headline of these terms and conditions.

For delivery to addresses addresses that are beyond of European Union VAT area or/and beyond European Union Customs territory, it is a responsibility of the customer to proceed with customs clearance procedure, incl. all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any.

Any refunds to a customer will not include any import taxes and duties paid by a customer, customs clearance and related or similar charges. It is customers’ responsibility to proceed in accordance with applicable laws of a country of an importation to get a refund or waiver for such taxes and charged.

The Seller may provide to a customer an information about applicable customs exemption limits and rules in a country of destination, about procedures of refund of import taxes and similar charges, but this information in no case forms a legal advise, and the Seller is not responsible for accuracy of such information or consequences of its use.

PAYMENT

We accept online only those orders which payment can be settled via the website www.theodorsbees.eu .

We accept payments through the website www.theodorsbees.eu only customers, having billing and shipping addresses in the countries available for the selection on the website menu.

The Seller will accept an order only after the specific payment option is fully completed.

DELIVERY

We accept order online only for deliveries to addresses in the countries and territories that are listed in the selection menu of shipping addresses on the website www.theodorsbees.eu.

Delivery is undertaken with   priority postal parcel service / small packet, and may include courier delivery, and it takes usually 10-15 business days to deliver.

If the item is not in stock, it will be shipped after it is manufactured. Manufacturing takes up to 1-3 working days, however during campaigns it can take up to 7 days. 

Average delivery period for ALL orders takes up to 3 weeks. Although, it can take up to 10 weeks due to the global COVID-19 situation.

Customers will be advised on expected manufacturing and dispatch deadlines, also customers will be provided with the shipment tracking number once it is shipped.

Solely customer is responsible for the accuracy of the delivery address.

Shall a customer miss the delivery, or a shipment of goods was not possible to deliver because of a customer fault, and a shipment was sent back to the Seller, the contract is to considered rescinded, and the Seller will refund to a customer full purchase price of goods less a charged to a customer delivery charge, and any direct costs, associated with shipping back, incl. customs clearance costs, to the customer’s original payment method within 14 days after receiving a shipment back.

APPLICABLE LAWS

This contract is governed by laws of Republic of Latvia.

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